Yes, we take your privacy seriously. Our website uses advanced encryption protocols to secure your personal information, and we do not share your data with third parties.
If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions in the email we send you to reset your password securely.
We accept Venmo and Zelle due to the nature of the business. You can find the full list of accepted payment methods during the checkout process.
We offer free shipping on all orders via USPS Ground. If you'd like you're order a little quicker, we also offer USPS Priority Mail and Priority Mail Express. Delivery times vary based on your location and the chosen shipping method. You can view estimated delivery times during the checkout process.
Once your order is shipped, you will receive a tracking number via email. Use this number on our "Track Order" page to monitor the status and location of your shipment.
Due to the sensitive nature of our products and our strict quality control standards, we are unable to accept returns. However, if your order arrives with missing, incorrect, or damaged items, please contact us at info@biogenpeptides.us. Our customer support team is committed to resolving any issues promptly to ensure your complete satisfaction with our products, service, and delivery. Order cancellations must be requested via email before the order has shipped. Once an order has been dispatched, it can no longer be canceled. If you have any questions or concerns about your order, don’t hesitate to reach out. We’re here to help and will do our best to provide timely and satisfactory assistance. Thank you for choosing us.
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